Cleaning Teams:

Our teams typically consist of 2–3 trained professionals, occasionally joined by a fourth member if needed. Each team is trained to our service standards and is briefed on any specific instructions related to your home.

 

Arrival Window:

Our team operates within a flexible arrival window to account for traffic and scheduling variations. You will receive a notification text when they are on their way, including the approximate time of arrival.

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Cancellations:

• Cancellations require at least 24 hours’ notice.

• Late cancellations (less than 24 hours’ notice) will incur a 50% cancellation fee.

• If the team cannot access the home or is turned away upon arrival, the full service fee will be charged.

• After two consecutive cancellations, the client will be removed from our schedule.
  To resume service, a deep cleaning must be scheduled, followed by regular maintenance cleanings.

• Ensure access to the property on the scheduled service day.

 

Payment Policy:

Payment is due upon completion of the service. We accept the following methods:

• Cash (left on the kitchen counter)

• Zelle: millenniumhomeservices@gmail.com

• Venmo: (321) 217-8436

• Credit Card / Auto Pay

 

Invoices are usually sent as a courtesy after the service is completed. Please note that late payments may result in additional fees or the cancellation of your next scheduled service.

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If you need a payment plan, please feel free to contact us to learn more before your service is provided.

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Scope of Services:

All services included in the regular cleaning are outlined in the quote provided. Any additional services must be requested in advance and will be charged separately.

 

Insurance & Safety:

We carry liability insurance. Damage to items under $500 or to sentimental items is not covered. We carry liability insurance. Damage to items valued under $500 or to sentimental items is not covered. Please keep any irreplaceable items stored safely, or let us know if there are specific items you would prefer us not to touch.

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We carry insurance to cover accidental damages caused by our team. However, our insurance does not cover injuries or accidents involving residents or guests while we are working.

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For everyone’s safety, we kindly ask that clients do not remain in the areas being cleaned while our team is on site.

 

Hiring & Communication Policy:

Clients may not hire our staff privately. Our team members are not trained to provide quotes or estimates for Millennium Home Services. This helps us avoid misunderstandings.

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Our primary method of communication is text message.

Please feel free to reach out with any questions, requests, or clarifications

 

Cleaning Supplies

We provide vacuums and mops. Clients are asked to supply basic cleaning products. If you prefer that we bring all supplies, a $10.00 fee will be added to your service.

 

Feedback & Re-Clean Policy

Please notify us within 24 hours of any issues. We will assess the situation and, if necessary, return to re-clean.

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With that said, we are always open to receiving feedback and value your input.

 

We are here to make your life easier.

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Thank you for choosing Millennium Cleaning Services!

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With appreciation,

Ieda Oliveira
Millennium Cleaning Services

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